Uber: A background of controversies You soon might not have to text your Uber driver from your own quantity. The journey-hailing significant on Thursday stated it plans to add a feature so one can enable drivers and riders to send messages to every different inner the app. at present, drivers and riders join by using texts and speak to calls.
The in-app chat characteristic will launch globally within the coming weeks.
To contact drivers when they're on their manner, users can entry a "chat" part. When a driver gets the message, it can be study out loud a good way to center of attention on the road.
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Drivers can mark that they study the message via sending a thumbs up to the rider with one tap. each drivers and riders will see if the chat has been delivered and bought.
Uber already masks drivers' and riders' cell numbers the usage of its personal anonymization expertise, together wit h third-celebration functions, to route telephone calls and texts, in response to an Uber spokeswoman.
This replace is the most recent from the company that aims to boost each the driver and consumer experience. In June, Uber brought the option to request a ride for a loved one or buddy for your phone contact listing. It additionally rolled out tipping for drivers.
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The startup, valued at $68 billion, has been rocked with the aid of a sequence of crises this yr, together with sexual harassment allegations, an govt exodus and building a tool to help drivers steer clear of legislation enforcement.
As part of the corporate cleanup effort, the company launched an ongoing "a hundred and eighty Days of exchange" initiative for drivers, together with capabilities like a 24/7 aid line.
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